FAQ's
What age group does Toto Terraa cater to?
TotoTerraa designs comfort-first clothing for little ones aged 2 to 6 years. Our fits are roomy,playful, and crafted with movement in mind.
How do I choose the right size for my child?
Each product page includes a detailed size chart. Our garments follow a boxy, relaxed fit—perfect for growing kids. If you’re unsure, feel free to reach out at care@tototerraa.com.
What fabric do you use? Is it safe for kids?
We use kid-friendly, breathable cotton rich fabrics, free from harsh chemicals, azo dyes, and heavy metals. Toto Terraa garments are gentle on the skin and made for everyday comfort.
Do you offer customizations or personalization?
Not at the moment. But we’re always listening! If there's something you'd love to see, drop us a note at care@tototerraa.com.
Can I return or exchange an item?
We don’t offer refunds unless the item is damaged or defective. Exchanges are allowed within 7 days of delivery if the product is unused and in original condition. Learn more on our Exchange Policy.
What if I receive a damaged or wrong product?
Oh no! Please write to us within 48 hours of delivery at care@tototerraa.com with photos. We’ll make it right—either through a replacement or refund.
How long will my order take to arrive?
Orders are shipped within 2–4 business days and typically delivered in 7–10 business days across India. You'll receive tracking info via email or SMS once your order is dispatched.
Is shipping free?
Yes, shipping is free on all orders above ₹3000. For orders below that amount, a flat shipping fee of ₹99 applies.
Do you ship internationally?
Currently, we only ship within India. For international orders, feel free to reach out to care@tototerraa.com.
How do I care for my Toto Terraa clothes?
Most of our clothes are machine washable in cold water. Avoid bleach and tumble drying. Specific care instructions are listed on every product page and wash care label.