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FAQ's

Below are some of are common questions about orders

TotoTerraa designs comfort-first clothing for little ones aged 2 to 6 years. Our fits are roomy,playful, and crafted with movement in mind.

Each product page includes a detailed size chart. Our garments follow a boxy, relaxed fit—perfect for growing kids. If you’re unsure, feel free to reach out at care@tototerraa.com.

We use kid-friendly, breathable cotton rich fabrics, free from harsh chemicals, azo dyes, and heavy metals. Toto Terraa garments are gentle on the skin and made for everyday comfort.

Not at the moment. But we’re always listening! If there's something you'd love to see, drop us a note at care@tototerraa.com.

We don’t offer refunds unless the item is damaged or defective. Exchanges are allowed within 7 days of delivery if the product is unused and in original condition. Learn more on our Exchange Policy.

Oh no! Please write to us within 48 hours of delivery at care@tototerraa.com with photos. We’ll make it right—either through a replacement or refund.

Orders are shipped within 2–4 business days and typically delivered in 7–10 business days across India. You'll receive tracking info via email or SMS once your order is dispatched.

Yes, shipping is free on all orders above ₹3000. For orders below that amount, a flat shipping fee of ₹99 applies.

Currently, we only ship within India. For international orders, feel free to reach out to care@tototerraa.com.

Most of our clothes are machine washable in cold water. Avoid bleach and tumble drying. Specific care instructions are listed on every product page and wash care label.

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